Refund and Returns Policy

Refund Policy for BohoMama

Effective Date: 1 July 2026

​

At BohoMama, all of our products are custom-made to your specifications. This policy outlines your rights and our obligations in line with the Consumer Guarantees Act 1993 (New Zealand).

​

1. Custom and Personalised Products

Because our items are made to order (including drink bottles, mugs, apparel, soft toys, and stationery):

• We do not offer refunds or exchanges for change of mind

• We do not offer refunds for errors made by the customer, including spelling mistakes, incorrect dates, or design choices submitted at the time of order

Please double-check all personalisation details before confirming your order.

 

2. Faulty, Damaged, or Incorrect Items

You are entitled to a remedy if a product:

• Arrives damaged

• Has a manufacturing fault

• Is incorrect (different from what you ordered due to our error)

 

In these cases, we will offer:

• A replacement, or

• A refund, where appropriate

This is in accordance with your rights under the Consumer Guarantees Act.

​

3. Reporting an Issue

If there is a problem with your order, please contact us within 7 days of receiving your item.

Include:

• Your order number

• A description of the issue

• Clear photos showing the problem

Contact:
Email: bohomama2025@gmail.com

​

4. Assessment and Resolution

Once we receive your request:

• We will review the information and may ask for additional details

• If approved, we will arrange a replacement or refund

• Refunds (if applicable) will be issued via your original payment method (e.g., Stripe or PayPal)

• ​

5. Returns (If Required)

In some cases, we may ask you to return the item:

• We will provide instructions if a return is needed

• We may cover return shipping costs for faulty or incorrect items

Please do not send items back without contacting us first.

​

6. Non-Returnable Items

We do not accept returns for:

• Customised items with correct details as submitted

• Change of mind

• Minor variations in colour or design due to screen differences or handmade processes

• ​

7. Cancellations

• Orders may only be cancelled before production begins

• Once your item is in production, cancellations are not possible due to the personalised nature of the product

• ​

8. Your Rights

Nothing in this policy limits your rights under New Zealand consumer law, including the Consumer Guarantees Act 1993.

​

9. Contact Us

If you have any questions about this Refund Policy, please contact: BohoMama
Email: bohomama2025@gmail.com
Location: Bay of Plenty, New Zealand