top of page

Custom designs available just ask!

Privacy Policy Personalised Products

Privacy Policy for BohoMama

Effective Date: 20 March 2026

BohoMama (“we”, “our”, or “us”) is committed to protecting your privacy in accordance with the Privacy Act 2020 (New Zealand). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or purchase our products.
 

1. Information We Collect

We collect personal information in accordance with the Information Privacy Principles (IPPs) under the Privacy Act 2020.
 

a. Information You Provide

  • Full name

  • Email address

  • Phone number (if provided)

  • Billing and shipping address

  • Personalisation details (e.g., names, custom text, design requests)

  • Order history and communications
     

b. Payment Information
We do not store your full payment details. Payments are securely processed by third-party providers, including:

  • Stripe

  • PayPal
     

These providers collect and process your payment information in accordance with their own privacy policies and security standards.
 

c. Automatically Collected Information

  • IP address

  • Browser and device type

  • Website usage data

  • Cookies and tracking technologies
     

2. Purpose of Collection (Why We Collect Your Information)

We collect your personal information only where necessary and for lawful purposes, including to:

  • Process and fulfil orders

  • Create personalised products (drink bottles, mugs, apparel, soft toys, stationery, etc.)

  • Communicate with you about your orders or enquiries

  • Provide customer support

  • Improve our website and services

  • Send marketing communications (only with your consent)

  • Meet our legal obligations
     

3. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access, including:

  • Secure website hosting

  • SSL encryption for transactions

  • Limiting access to authorised personnel only

However, no system is completely secure, and we cannot guarantee absolute security.
 

4. Disclosure of Personal Information

We only share your information where necessary and in line with the Privacy Act 2020.

We may disclose your information to:

  • Payment providers (Stripe and PayPal)

  • Shipping and courier companies

  • Website hosting and eCommerce platforms

  • IT and marketing service providers
     

Some of these providers may be located outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is protected by comparable privacy safeguards as required under the Privacy Act 2020.
 

5. Stripe and PayPal Compliance

Payments made on our website are processed securely by:

  • Stripe – a certified Level 1 PCI-DSS compliant payment processor

  • PayPal – a globally recognised secure payment platform
     

When you make a payment:

  • Your payment details are transmitted directly to Stripe or PayPal

  • We do not store or have access to your full credit/debit card details

  • These providers may collect personal information such as your name, email, billing address, and payment details
     

You can review their privacy policies here:

By using our website, you agree to the processing of your payment information by these providers.
 

6. Cookies and Analytics

We use cookies and similar technologies to:

  • Enable website functionality

  • Remember your preferences

  • Analyse site traffic and performance
     

You can disable cookies in your browser settings; however, this may impact your experience on our website.
 

7. Access and Correction of Your Information

Under the Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of your information if it is inaccurate
     

To request access or correction, please contact us using the details below. We will respond within a reasonable timeframe as required by law.
 

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil the purpose for which it was collected

  • Comply with legal obligations

  • Resolve disputes and enforce agreements
     

9. Marketing Communications

We will only send you marketing emails if you have opted in. You can unsubscribe at any time by clicking the unsubscribe link or contacting us directly.
 

10. Privacy Breaches

In the event of a privacy breach that may cause serious harm, we will:

  • Notify affected individuals

  • Report the breach to the Office of the Privacy Commissioner (NZ)
    as required under the Privacy Act 2020.
     

11. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
 

13. Contact Us

If you have any questions, requests, or concerns about your privacy, please contacy us:
Email: bohomama2025@gmail.com
Location: Bay of Plenty, New Zealand​

bottom of page